I know this is like saying ""I hate evil" or something similarly obvious. We're buying a new house (more on that later). Obviously, we need Internet service and cable is generally the fastest connection type around, so I didn't even think about who to use. I went to the Comcast website to get service and figured we might use them for phone service too (reminder: we don't have TV).
I went through their long wizard to order my service and was connected to their chat service to confirm a time for the installation truck roll; I thought this was a nice touch and better than waiting for a call back. I was "on hold" for about an hour (terrible), but it got worse from there.
The service person proceeded to ask me everything I had already typed in only to say that she couldn't transfer my service since the new address wasn't in her database. It's a new house. Don't people who are moving into new houses ever need Comcast service? Their site couldn't have flagged this an hour ago before I wasted this time?
Now, I have to call the local Comcast office. What's worse, she couldn't transfer any of the information I typed to the local office, so I'll have to do the whole thing on the phone again. Lovely.
I am going to spend some time looking for alternatives to Comcast broadband now. Why do companies make it so hard to give them money?